Privacy Policy Galaxy77 – Your Data Secure With Us

1. Introduction

Galaxy77 ("we", "platform", "company") are committed to protecting and respecting the privacy of all our users. This Privacy Policy explains what information we collect when you use the galaxy77 platform, how that information is used, how it is protected, and your rights in relation to that personal data.

This document has been prepared in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We encourage you to read this Privacy Policy carefully so you have a full understanding of galaxy77's privacy practices before using our services.

If you have any questions about this policy or how we handle your data, please contact us at support@galaxy77.my and our team will get back to you within 24 business hours.

2. Information We Collect

Galaxy77 collects several categories of information to enable us to provide a safe, seamless, and responsible service. The information collected falls into two main types:

Information You Provide Directly

When you register, use, or interact with the platform galaxy77, you may provide the following information:

• Identity Information: Full name, date of birth, MyKad or passport number, phone number, and email address.
• Address Information: Current residential address in Malaysia for identity verification purposes.
• Financial Information: Details of the payment methods used (Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, FPX) to process deposits and withdrawals.
• Verification Documents: A copy of your MyKad, utility bill, or other documents required for the KYC (Know Your Customer) process.
• Communications: Any messages, complaints, or feedback you send to our support team.

Automatically Collected Information

When you use the galaxy77 platform, our systems automatically record certain technical information:

• Log Data: IP address, web browser type, operating system, time and date of visit, pages viewed.
• Device Data: Device type (Android/iOS/desktop), device model, unique device identifier.
• Gaming Activity Data: Gaming records, bets placed, winnings, and account activity for record-keeping and fraud detection purposes.
• Cookie Data: Session information and user preferences stored via web browser cookies.

3. How We Use Your Information

Data collected by galaxy77 used solely for legitimate and necessary purposes in operating the platform. Below is a table outlining how your data is used:

4. Sharing Information With Third Parties

Galaxy77 does not sell, rent, or disclose your personal information to third parties, except in the following limited and controlled circumstances:

Trusted Service Providers

We only share the necessary data with service providers who help us operate the platform, including payment gateway providers (for processing deposits via Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, and FPX), cloud service providers, and gaming software providers. All such providers are bound by strict confidentiality agreements and may only use the data for the specified purposes.

Legal Requirements

Galaxy77 may be required to disclose your information to the relevant authorities where mandated by Malaysian law or a valid court order. This includes disclosures related to financial crime investigations or money laundering cases where we are obligated to cooperate with the authorities.

Legitimate Interests Protection

In cases where galaxy77's legitimate interests are at stake, such as legal proceedings or fraud investigations, relevant information may be shared with legal counsel or the regulatory authorities involved.

5. Cookie Policy

Platform galaxy77 uses cookies and similar tracking technologies to enhance the user experience. Cookies are small text files stored in your web browser when you visit our site.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as session login, security, and basic navigation. These cookies cannot be disabled.
• Preference Cookies: Saving your preferences such as language, display settings, and platform preferences to improve your experience.
• Analytics Cookies: Helps us understand how players use the platform for improvement purposes. Data is collected in aggregate and does not identify any individual specifically.
• Security Cookies: Used to detect and prevent fraudulent activity and to keep your account secure.

You can manage your cookie settings through your web browser's preferences. However, disabling essential cookies may affect the functionality of the galaxy77 platform.

6. Data Security

Galaxy77 invests seriously in security infrastructure to ensure your data is protected at all times. The security measures we have implemented include:

• 256-bit SSL/TLS Encryption for all data transmitted between you and our servers.
• Data encryption at rest for all personal information stored in our databases.
• Multi-layered access controls – only authorised staff may access players' personal data, and all such access is fully logged.
• 24/7 security monitoring to detect and respond to any threats or suspicious activity.
• Regular Security Audits by independent parties to ensure our systems meet the latest standards.
• Incident response procedures to ensure you are notified promptly in the event of any data breach.

7. Data Retention Period

Galaxy77 retains your personal data only for as long as necessary to fulfil the purpose of collection or to meet applicable legal obligations. In general:

• Active account data: Retained for as long as your account remains active and in use.
• Financial transaction data: Retained for a minimum of 7 years in accordance with Malaysian financial regulatory requirements.
• KYC Data: Retained for the duration of the active account period plus 5 years after account closure.
• Customer support communication logs: Retained for 3 years for record-keeping and dispute resolution purposes.
• Technical log data: Retained for 12 months for security and troubleshooting purposes.

Once the retention period has expired and there is no legal obligation requiring continued storage, your data will be securely deleted using methods that ensure it cannot be recovered.

8. Cross-Border Data Transfers

In operating the platform galaxy77, your data may be processed or stored on servers located outside Malaysia. When this occurs, we ensure that all cross-border data transfers are protected by appropriate safeguards, including standard data transfer agreements and confirmation that data recipients comply with data protection standards equivalent to Malaysia's PDPA.

9. Children's Privacy

The galaxy77 platform is a service designed exclusively for adults aged 18 and above. We do not knowingly collect or process the personal data of children under the age of 18. Should we become aware that a child's information has been collected without proper age verification, we will take immediate steps to delete that information and close the relevant account.

If you believe that someone under the age of 18 has registered an account on galaxy77, please contact us at support@galaxy77.my immediately.

10. How to Exercise Your Privacy Rights

To exercise any of the privacy rights described in this policy, you may:

• Send an email to support@galaxy77.my with the subject line "Data Privacy Request"
• Contacting us via 24/7 live chat within the galaxy77 platform
• Clearly state the type of request you are making (access, correction, erasure, etc.)

We will process your request within 30 business days from the date of receipt. For complex cases, we may require up to 60 days and will notify you in advance. To ensure security, we may require identity verification before processing your request.

11. Privacy Policy Amendments

Galaxy77 reserves the right to update or amend this Privacy Policy at any time. Where significant changes are made, we will notify you via:

• In-platform notifications on galaxy77 upon login
• Email sent to your registered address
• Notice displayed on our website's main page

The date of the most recent amendment will always be displayed at the top of this document. Continued use of the galaxy77 platform following any amendments constitutes acceptance of the updated terms.

12. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way galaxy77 handles your personal data, please contact our Data Protection Officer:

• Email: support@galaxy77.my
• Email Subject: Please use "Privacy Policy Enquiry" as the subject line
• Live Chat: Available 24/7 on the galaxy77 platform
• Response Time: Within 24 working hours for general enquiries, 30 days for formal data rights requests

We are proud of our commitment to the privacy of Malaysian players. At galaxy77, your trust is our most valued asset, and we will continue to ensure your data remains secure and is handled responsibly at all times.